Expectation vs Reality - Learn How To Effectively Communicate in Turbulent Times

This year every industry, and every business, has been challenged like never before. In this session, you will learn how to positively manage customer expectations and come away with new tools to be successful in these turbulent times. 



SPEAKER: GREGG BARRATT
Gregg T. Barratt, SVP of Communico, is an experienced leader and a nationally recognized professional in the training and organizational development field. Gregg has researched, designed and conducted high impact training programs throughout the United States as well as in global locations for a wide expanse of leadership, behavioral, and skills educational initiatives for large corporations as well as for dynamic entrepreneurial firms. Gregg utilizes a wide range of experiential, action-learning, and interactive learning approaches to captivate his audiences. Additionally, he is certified to lead and teach critical incident stress management defusings and debriefings.

Gregg earned his B.S. in Industrial Psychology and extensive graduate work in Organizational Psychology and Human Resources. Active in community service, Gregg is currently the Sr. Ride Captain of the CT Patriot Guard Riders, a Veteran support group as well as the Director for Honor and Remember, a Gold Star Family program. He has served as an advisory member of the Board of Directors for the Connecticut Make A Wish Foundation, a Member of Board of Directors for The Connecticut Critical Incident Stress Management Network, and 20-year veteran of emergency medical services. Gregg is a former Connecticut police officer and a certified emergency medical technician.